The key factors in figure 4 were the result of a qualitative and qualitative analysis of the performance of 10 urban higher education institutions. The evaluation generated a set of factors for inclusive institutional policy that (may) have worked for improving academic success and factors that (may) have hampered. These factors were presented as points of departure and are in fact basic conditions for institutions to take into account when focusing on improving study performances of a diverse student population and decreasing gaps in performances. All these institutions have a very diverse student population. Specific focus was on students with a migrant background. It can be concluded that there are many contributing factors, but that still have not been able to prove since a consistent and sustainable approach is required and necessary.
The figure below provides success factors and challenges that were identified per key factor. These observations are also relevant to the provided cases in the IDEAS database.